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The following booking conditions relate to the rental of a privately owned villa, apartment or with hotel accommodation where we act as the agent or sub agent for the owner or hotel owner
PAYMENT
DEPOSIT - rental - we require a 25% deposit on booking.
BALANCE - rental - we require the balance of the total holiday cost plus damage deposit if applicable eight weeks prior to departure and we reserve the right to cancel your booking and retain the deposit if the balance remains unpaid after that date.
There is a 2% surcharge on final balances paid by credit card.
CONFIRMATION
Once you have read the details on the booking form please confirm this by signing and returning one copy to us. We will not take responsibility for any incorrect information on your booking form if you do not sign and return a copy to us. On completion of payment we will send a final confirmation form to you with instructions regarding key collection, directions, management company and information regarding car hire collection.
CANCELLATION CHARGES
RENTAL - if you have to cancel your booking we would apply the following cancellation charges to the rental costs, which is in line with most rental companies;
ALL CANCELLATIONS: More than 8 weeks: Forfeiture of deposit.
8 weeks or less (56days) prior: 100% of cost.
La Manga Choice will where possible try to re-let and providing successful, the deposit would be forfeited & partial refund of the balance would be assessed. Please note that insurance is essential. Cancellations must be in writing and signed by the person who signed the booking form.
TRAVEL INSURANCE
Please make sure you have your own Travel Insurance to cover your holiday requirements.
DAMAGE DEPOSIT
A damage deposit will be taken upon arrival at our Management Company in La Manga Club. This will be a swipe of a credit card which you will be asked to sign and will be held by the Management Company. If no breakages are reported then the credit card slip will be destroyed. It is the rental clients' responsibility to ensure that all rubbish is placed in bins and the property is left in reasonably clean order, before departure from the property, in order to avoid any additional service charge. Please note that management companies charge when called out due to guests locking themselves out of a property.
CAR HIRE
We are very pleased to arrange Car Hire for our rental clients and we are able to offer a competitive rate. La Manga Choice do not take payment for car hire rentals and the contract is between renters and the car hire rental company solely. We strongly recommend that renters always take out insurance with the car rental company to cover the excess that would be due in event of an accident. Please note that there may be regulations which apply under certain European law with regard to child/booster seats which state that all children between 0 - 5years must have a child seat and all children over 5 years but under 1.5m in height must have a booster seat otherwise an on the spot fine may be charged.
GOLF BOOKINGS
La Manga Choice are happy to book tee times for you but cannot be held responsible for any golf course's services including; change of tee times, closure of course for any reason or refusal by the golf course of any person to play on the course itself.
ARRIVAL & DEPARTURE TIMES
To ensure that the property you are renting is cleaned and ready for your arrival it is necessary for the property to be vacated by 10.00am. In the event of the property not be vacated by the advised (unless prior arrangements have been made) then we reserve the right to charge for additional occupancy on a daily basis. Properties are available from 4pm onwards. It is sometimes possible to leave later and occupy earlier than the published time if the property is available. Please check with our on site Management Company prior to departure.
ACCOMMODATION
The maximum occupancy (excluding infants) is two persons per bedroom and must not be exceeded unless arrangements for this have been made with La Manga Choice. Over occupation of a property will result in additional charges. In the case of privately owned properties, management services such as maid service, pool, garden maintenance and property repairs will be provided by third party suppliers over whom we have no direct control, contracted direct by the owners.
In the case of individual property where photographs and description are provided, these
are accurate to the best of our knowledge and every effort is made to constantly update the information. Occasionally however, furnishings and other aspects of a particular property may change or vary for reasons beyond our control and for which we cannot accept responsibility.
Additional charges will apply for the misuse of linen and towels and/or if excessive time is required to clean the property after departure. Maids do not wash dishes or launder clients clothing or other items.
SPECIAL REQUESTS
If you have a special request please do let us know. We will note this on your booking form. We regret that we cannot guarantee we will always be able to meet these requests; however, you can be assured that we will do our very best.
COMPLAINTS
In order that La Manga Choice may resolve any problem that may arise during the course of your holiday, these must be taken up immediately with the management company whose name will appear on your final confirmation. Neither the owner nor the Company shall be liable for the occasional appearance of insects, vermin or other rodents or animals but every effort shall be made to eradicate the same when notified of their presence.
VISA and PASSPORTS
It is your responsibility to check any special passport or visa requirements for the country being visited and we do not take responsibility for informing you of this information.
NO SMOKING
All our properties are no Smoking and this must be abided by. The Management Company are within their rights to ask you to vacate the property if there are signs of smoking in the property.
PETS
Pets are NOT permitted.
OUR LIABILITY
Our liability is limited to the provision of accommodation as booked. In the event of accommodation becoming unavailable after our confirmation to you, we will immediately advise you of this and try to offer you a suitable alternative. If we are unable to offer a suitable alternative or if the alternative is not acceptable to you, you will be entitled to a full refund of accommodation payments having been received by us. La Manga Choice cannot be held responsible for any building works or noise arising from development external to the property. La Manga Choice cannot accept responsibility for any disturbance caused to clients due to conditions beyond its control and the consequences of which could not have been avoided. This includes natural or nuclear disaster, fire and adverse weather conditions. In the unlikely event of electrical goods failure, i.e. washing machine, dishwasher, tumble dryer, microwave, air conditioning, heating, pool heating, La Manga Choice cannot accept responsibility but will ensur
e that any extra payment made for any of these services is by our rental clients are refunded to them. Whilst we do not exclude or limit our liability to you for any loss or damage sustained by you as a result of negligence of our employees this would not include the property owners, over whom we have no direct control. We would, together with our on site Management Companies give all reasonable help we can to resolve any dispute that may arise.
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